How modern workers are at the mercy of ratings

I stumbled on this delightful read and I was reminded of the trend that used Yelp to “rate doctors”. I am not getting into its specifics as it beyond the mandate of this write-up but it is a grim reminder that the doctor-patient relationship, once held sacrosanct, is now being reduced to “star ratings”.

These days many workers would sympathise. They feel pushed, filed, indexed and numbered. When they apply for a job, they may be assessed by artificial intelligence, which parses résumés for key words without which an applicant’s odds of an interview lengthen. Based on works like “Evidence-Based Recruiting” by Atta Tarki, who claims that scores in general-mental-ability tests have a strong 65% correlation with job performance, firms may ask candidates to take an intelligence test.

When they get a job, employees find the indexing and numbering continues. Workers at warehouses have to pick a certain number of items per hour; those at call-centres are assessed by software that monitors their hourly number of calls, and the amount of time spent on each one. Fall behind the target and you may feel unable to take a break. When their task is completed, employees are often rated again, this time by the customers.

I am sure others would echo their thoughts. You can comment here on the blog or discuss it on Twitter.

via Bartleby – How modern workers are at the mercy of ratings | Business | The Economist