Digital transformation: Healthcare enterprises

Benjamin Mueller and Jens Lauterback writing in HBR: Complexity-in-use explains why learning and using a digital tool is easy and straightforward for users in one context and difficult and cumbersome in another.These examples illustrate the dimensions underpinning complexity-in-use. First, system dependency increases when more business concepts are represented in the system. Second, semantic dependency increases … Continue reading Digital transformation: Healthcare enterprises