Here’s something that is of concern. Any outage in the third party services would be disastrous for the end user since they don’t come with the typical service level agreements for the end users.
A cyberattack knocking a leading bank or mobile phone network provider offline for a few hours would be a major event and an enormous inconvenience for thousands of individuals and businesses, but it wouldn’t shut down the entirety of the financial system or of mobile cellular communications. By contrast, a successful cyberattack targeting Zoom could bring education and an enormous amount of business activity to a complete halt.Zoom is now critical infrastructure. That’s a concern
I am not sure if I agree with the author’s alarmist narrative because there are many other alternatives to Zoom but the point here that redundancy in the networks will become critical for timely delivery of the healthcare services as well as ensuring a proper follow up care; especially in those systems where home care forms a crucial and a critical facet of chronic disease management.